✈️ Shipping Policy for Soul Rising This Shipping Policy applies to all products purchased through the Soul Rising website.
1. Order Processing Time All orders are subject to a handling period before shipment, usually 3–5 business days.
Orders are processed and fulfilled Monday through Friday, excluding national holidays.
Once your order has been processed and prepared for shipping, you will receive a Shipping Confirmation email.
2. Standard Delivery Times We source our products globally to offer you the best value and unique selection. Due to the various fulfillment centers we work with, delivery times may vary.
Destination
Estimated Delivery Time (After Processing)
United States
7–20 Business Days
Canada
10–25 Business Days
Australia & New Zealand
10–25 Business Days
International (Other)
15–30 Business Days
Please Note: These are estimated delivery times. We are not responsible for delays caused by customs clearance, extreme weather events, or postal service backlogs, which are outside of our control.
3. Shipping Costs Shipping costs for your order are calculated and displayed at checkout.
We may offer free standard shipping promotions on orders over a certain amount. Any current promotions will be clearly displayed on our website banner or product pages.
4. Tracking Your Order Once your order has shipped, you will receive a Shipping Confirmation email with a tracking number.
You can track the status of your order by clicking the link provided in the email.
Please allow 48–72 hours for the tracking information to become active after you receive the confirmation email.
5. Customs, Duties, and Taxes (International Orders) Soul Rising is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, duties, etc.).
By purchasing from Soul Rising, you agree to pay any relevant customs and import taxes levied by your country.
6. Damages, Lost, or Missing Packages Soul Rising is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
If your tracking shows "Delivered" but you have not received your package, please check with neighbors and your local post office. If you still cannot locate it, contact us at hello@soulrising.storeso we can assist with the investigation.
7. Incorrect Shipping Address The customer is responsible for ensuring the correct shipping address is provided at checkout.
If the package is returned to a fulfillment center due to an incorrect or undeliverable address provided by the customer, the customer will be responsible for the cost of re-shipping the item.
